THE BOWL OF LEMONS

PRIVACY POLICY

(Health & Business Services)

Effective Date: February 2026

WHO WE ARE

This Privacy Policy applies to Naomi Read trading as The Bowl of Lemons (“we”, “us”, “our”).

We are based in New South Wales, Australia.

We are committed to protecting your privacy and handling your personal information in accordance with:

• Privacy Act 1988 (Cth)
• Australian Privacy Principles (APPs)

This Privacy Policy explains how we collect, use, store and disclose your personal information when you use our website, book consultations, purchase products, or engage with our services.

For privacy-related enquiries, contact:
[email protected]

OUR ROLE IN YOUR PRIVACY

If you are a client, customer, subscriber or website visitor, this Privacy Policy applies to you.

We determine how and why your personal information is processed.
We do not sell or rent your personal information.

WHAT INFORMATION WE COLLECT

We may collect:

1. Personal Information

• Name
• Email address
• Phone number
• Postal address
• Date of birth

2. Sensitive Information (Health Clients Only)

With your consent, we may collect:

• Medical history
• Current symptoms
• Test results
• Medications
• Treatment notes
• Referral information

Sensitive information is collected only where necessary to provide healthcare services.

3. Business Client Information

For business services, we may collect:

• Business name
• Website details
• Marketing data
• Project information
• Business goals

4. Payment Information

Payments are processed through third-party providers including Shopify and Alveya.
We do not store your credit card details.

5. Technical Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages viewed
• Time spent on pages

This information helps us improve website performance and user experience.

HOW WE COLLECT INFORMATION

We collect information when you:

• Book a consultation
• Purchase a product or digital download
• Complete a form
• Subscribe to our email list
• Contact us via email or social media
• Participate in promotions or surveys

Information may also be collected automatically via cookies and analytics tools.

HOW WE USE YOUR INFORMATION

We use your information to:

• Provide naturopathy and nutrition services
• Deliver business support services
• Process payments
• Communicate with you
• Send marketing communications (with consent)
• Improve our website and services
• Maintain records for legal and tax purposes
• Comply with legal obligations

We only use sensitive health information to provide healthcare services or where required by law.

DISCLOSURE OF YOUR INFORMATION

We may disclose your information to:

• Payment processors (e.g. Alveya, Shopify, Stripe, HealthBank)
• Website and platform providers (e.g. Alveya)
• Email marketing platforms
• Accounting or legal advisors
• Third-party healthcare providers (with your consent)
• Government authorities where required by law

We do not sell your personal information.

SENSITIVE HEALTH INFORMATION

If you are a health client:

• Sensitive information is collected only with your consent.
• It is used solely for providing healthcare services.
• It may be shared with other healthcare providers only where necessary and with your consent (unless required by law).

We take reasonable steps to protect your health information from misuse, interference or unauthorised access.

DATA SECURITY

We take reasonable steps to protect your personal information through:

• Secure hosting platforms
• Password-protected systems
• Limited access to data
• Encrypted payment processing
• Secure third-party storage providers

However, no system is 100% secure, and we cannot guarantee absolute security.

DATA RETENTION

We retain personal information only as long as necessary to:

• Provide services
• Meet legal, tax and regulatory obligations
• Maintain business records

Health records are retained in accordance with Australian legal requirements.

When no longer required, data is securely deleted or de-identified.

COOKIES & TRACKING

Our website uses cookies and similar technologies to:

• Improve functionality
• Analyse traffic
• Assist with marketing

You can disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

MARKETING

We will only send marketing communications if you have opted in.

You may unsubscribe at any time by:

• Clicking “unsubscribe” in emails
• Contacting us directly

SMS MARKETING (IF APPLICABLE)

If you provide your phone number and opt in to SMS communications:

• You may receive marketing or service-related messages
• Message and data rates may apply
• You can opt out at any time by replying “STOP”

We do not share your phone number for marketing purposes.

CHILDREN’S PRIVACY

Our services are not directed at individuals under 18.

We do not knowingly collect personal information from minors without parental consent.

YOUR RIGHTS

You have the right to:

• Access personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent for marketing
• Request deletion of your data (subject to legal obligations)

Requests can be made by emailing:
[email protected]

We will respond within 30 days.

MAKING A COMPLAINT

If you believe your privacy has been breached, please contact us first.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)
https://www.oaic.gov.au

OVERSEAS DISCLOSURE

Some service providers we use may store data overseas.

Where this occurs, we take reasonable steps to ensure your data is handled in accordance with Australian privacy laws.

GOVERNING LAW

This Privacy Policy is governed by the laws of Australia.

UPDATES

We may update this Privacy Policy from time to time.

The current version will always display the Effective Date at the top of this page.